Shipping policy
All orders are processed within 15 – 30 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and initiated in the invoice.
Local delivery & Global Delevery
We arrange Local Delivery in India and Global Delivery from our offices.
International Shipping
We offer international shipping across the globe. Please contact sales@petraengr.com to know more about shipping charges for your consignment.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PetRa Engineering Pte Ltd & PetRa Engineering Pvt Ltd are not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at sales@petraengr.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@petraengr.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at PetRa Engineering Pte Ltd, 65 Chulia St #46-00, OCBC Centre Singapore 049513.